Python Job: Technology analyst

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:

In the role of the AWS Support Lead, you will be working on AWS Projects involving infrastructure operations support activities and related automation. You should have experience in AWS Cloud Infrastructure Ops support & ticketing tools (ServiceNow & Jira Service Desk). You will be a part of teams that contribute to project processes, deliverables. In this role you will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued

Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 8 yrs. hands-on experience in AWS Cloud Infrastructure Support Operations activities (EC2, S3, VPC, Security Group, Glacier, SSL Certificate Management, Patching, Backup, Monitoring, resolving AWS infra support tickets, etc.)
• Excellent understanding of AWS Services / components with experience in multiple projects
• Very good analytic and troubleshooting skills
• Ability to quickly establish credibility and trustworthiness within key stakeholders in client org
• AWS Certification – AWS Certified Sys Ops Admin
• Experience in automating cloud infrastructure using any of the automation technologies/tools (Python/PowerShell/Terraform/Ansible etc.)
• Work on L2/L3 support related tasks/tickets.
• Manage escalated and priority tickets
• Server (Windows & Linux) Administration
• User access management
• Build and maintain Standard Operating Environment (SOE)
• Perform root cause analysis for major incidents
• Review the periodic audit reports, identify the compliance issues, vulnerabilities and work on plan towards closure of these open actions in coordination with client teams.
• User access management
• Cloud Infra Health Monitoring
• Patch Management
• Manage Backups and Restores
• Resize / recycle the EC2 instances
• Provide storage management services including planning, deployment, management, reporting of storage services EBS, EFS, S3 etc.
• Maintain runbooks & knowledgebase
• Deploy requested changes
• Worked on AWS PaaS Service like RDS, S3
• SSL Certificate Management
• AMI Base-lining and Golden Image management
• Understanding of the tools among - Packer, Datadog, PRISMA, Sentinel, Apptio, Aviatrix

Preferred Qualifications

• Cloud Industry trends and AWS vs other cloud platform feature capabilities
• Understanding AWS partner ecosystems
• Excellent hands-on experience on AWS IAM Roles and Policies. Must understand the fundamentals of AWS STS service.
• Experience in Managing delivery in Global Delivery Model with onsite/offshore resources

Additional Skills:

• Strong Communication & Management skills and, expertise in Onsite/offshore and Client coordination.
• Excellent customer interfacing skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.

Infosys is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on [email protected] or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”